Refund Policy

We are dedicated to offering you quality products and a smooth shopping experience. Please take a look at our Return and Exchange Policy below.

Returns:

Customer Note:

  1. For Order related issues such as payment failures / Payment success but Order not getting confirmed We request the
    customer to connect with our Support team via WhatsApp +91 80728 60401 with (Payment photo proof / Message Proof / Mail id used while ordering).

  2. We kindly ask that you inspect your package upon receipt. If you see any signs of tampering, damage, or have concerns about the package being compromised during transit, please refuse to accept it.

  3. Report the issue to the delivery person and contact our Customer Service team immediately.

Cancellations:

  1. Cancellations will be considered only if the request is made within 24 hours of placing an order. we will take a decision on the cancellation request based on the current order status among other factors. For example, if the order has already been shipped, it will not be possible to cancel the order.
  2. If the order was cancelled before shipment the refund will be 100%. In case of custom packed products that are packed
    specially for a customer, cancellation will not be entertained.

Return / Replacement:

  1. Our return policy states that we do not accept returns for items received in the same condition as they were shipped. If the product you receive matches your order exactly, including weight and condition, we do not offer returns.
  2. Return/Replacement requests will be considered only if the request is made to our support team within 8 hours of receiving delivery of the item.
  3. The reasons for example could be an incorrect item was shipped, or the product has gone bad. It is the responsibility of the customer to provide adequate information (including photographs) to help us take a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer thinks it is not good enough as long as the product is within expiry date.
  4. In case of receipt of damaged product, please report the same to our Support team within 8 hours of receipt of the shipment.
  5. The Customer should provide adequate information (including photographs) so we can take it up with the Courier company.
  6. Our team will provide refund/replacement to the customer in case of a positive decision.
  7. For product replacements, the customer will be shipped a new pack of the same product.
  8. In case the same product is not available, an equivalent product will be shipped after discussion with the customer.

Refund:

we usually process refunds within 1-3 business days after a refund request is approved. The request is then passed on to our Payment Gateway partner, they have advised it takes them 4~7 business days to process the refund.